Shipping Policy
At BEPE we strive to deliver your goods quickly and efficiently. Here are the most important details about our shipping policy:
Delivery methods: GLS, PostNord and DAO.
Delivery time: We offer delivery between Monday and Friday (weekdays). Typical delivery time is 3-5 business days.
Free Delivery: We offer free delivery on orders over 499 kr.
Order Processing: We process orders within 1-2 business days. Orders received after 3:00 PM or on weekends will be processed the following business day.
Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your package along the way.
Return & exchange policy
We want to ensure that you are satisfied with your purchases. If you are not satisfied with your purchase, we offer a return service under the following conditions:
Right of Withdrawal: You have the right to cancel your purchase within 14 days of receiving the item. To exercise your right of withdrawal, the product must be returned in its original packaging and unopened.
Return procedure: To return a product, please contact our customer service to request a return address and further instructions. You can use our standard return form, which you can find here .
Return costs: If you return an item due to a fault or defect, we will cover the return costs. In other cases, you will have to pay for the return yourself.
Refund: Once we have received and approved your returned item, we will refund you the full amount, including any standard delivery charges, within 14 days. The refund will be made to the original payment method.
Exclusion of Right of Withdrawal: For cosmetic products such as creams, the right of withdrawal only applies if the product is unopened and in its original packaging. Opened products cannot be returned for hygiene reasons.
Receiving Delivery
Upon receipt of your package, please check the product for any damage or defects. If you discover any problems, please contact our customer service immediately for assistance in resolving the issue.
Contact information
If you have any questions about shipping or returns, or if you need further assistance, please contact our customer service. We are here to help you have a hassle-free shipping and returns experience.
We look forward to serving you and ensuring that your experience with our products is both satisfying and enjoyable.